What is Di’wine?

Diwine gives you the ability to download the free preview issue and purchase, store and read digital issues through iTunes. You can store as many digital issues as you'd like within the same Diwine. This app also allows current subscribers to the U.S. print edition of the magazine to download free digital issues published during their print-subscription term, and provides digital subscription options for those who are not print subscribers. Subscribers also get FREE access to additional content.

How do I get an issue of Diwine in the app?

If you are an existing subscriber to the U.S. print edition of Diwine magazine and do not have a username and password to sign into the Diwine app on your iPad®, follow the steps below:

1. Download the Diwine application from the App Store. 2. Launch the app and tap on the "I AM A SUBSCRIBER" button. 3. On the next screen, tap "I AM A PRINT SUBSCRIBER." 4. On the next screen, tap "I HAVE NOT REGISTERED MY PRINT SUBSCRIPTION." 5. Verify your subscriber status by entering your current subscriber information. 6. Once we verify your account and you follow the prompts, including establishing an account password, you will see a confirmation page. 7. Return to the Diwine app, and tap on the button on the "I AM A PRINT SUBSCRIBER" page that says "I HAVE REGISTERED MY PRINT SUBSCRIPTION." 8. After signing-in, tap the "TAKE ME TO THE STORE" button. 9. Tap to your Library to see the latest issues for download. You will also see all other digital issues that your print subscription entitles you to. Tap "Download" on the issue of your choice and the content will be downloaded directly to your iPad®.

I've downloaded the Diwine app, but can't locate it on my iPad®.

For iPad® with iOS5 or higher, the app will download to Newsstand, which is its own icon on the iPad®desktop. Tap the Newsstand icon and the Diwine app will be on the Newsstand shelf.

For iPad® running a version lower than iOS5, the Diwine app will download to the iPad®desktop.

I completed a mandatory update of the Diwine app, but now none of the issues that I had previously downloaded/purchased are showing in my Library. Why is that, and how do I restore the missing issues?

As of September 17, 2012, all digital issues of Diwine were moved over to a new and improved eReader platform that allows for enhanced sharing and bookmarking and a better reading experience.

After updating the Diwine app, launch the app to go to the Diwine Library and follow the below steps.

If you are an existing subscriber to the U.S. print edition of Diwine Magazine, and already have a username and password, sign into the Diwine app on your iPad® by tapping the "Sign In" button located in the upper left-hand corner of the Library. After signing-in, you can re-download older issues that you previously had access to if you wish (there is no additional charge). You will still be able to restore your downloads at a later date if you choose to do so.

Why is it taking so long to sync or back up my iPad®?

Each issue of Diwine is fairly large and can add time to your iPad® syncing or backing up. To avoid this, you can either delete your issues prior to backing up or you can manually cancel the backup process during the start of the iPad® sync process. If you only want to sync your iPad®, you can continue to do that after you cancel the backup process.

If you decide to delete an issue, you should open the app and tap on the Library icon where all of your Diwine iPad® issues will be stored. Once you're in the Library, touch and hold the issue you want to delete until an "X" comes up in the issue's top left hand corner. Tap the "X" and your issue will be deleted from your Library.

For other questions about digital issues, contact Customer Service:digital@diwine.customersvc.com or call 1-800-123-4567.